If you’re in business for any amount of time, you’re going to make mistakes. Customers are going to get upset at you, or they’re going to tire of you.

What if they just slip gently into the night? You have no idea why they went away. “Was it something I said? Can we just talk about it?” In this biz, doing one-hit wonder work isn’t unusual. In this economy, maybe their own finances went south and they decided to try to do their business cards or website on their own.

On the other hand…are you brave enough to find out why? And if you are, how do you do it?

I’m thinking a survey…but I want clients to feel comfortable about answering, so something that is hosted privately. SuperSurvey’s Knowledgebase gives some thoughts on customer service surveys.

I’m checking out some places that have online surveys. I wonder how much it will cost?

How about you? Can you look in the mirror of your client’s opinions of you so you can become better? Because you CAN be better. We all can.

I’ll keep you posted…
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This entry was posted on Monday, June 15th, 2009 at 12:59 pm and is filed under Biz Building. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.